What has happened
Council has partnered with a Telstra Enterprise Mobility partner to provide support and management of councils mobile device fleet.
Who does this affect?
This change to support services affects all staff who are users of councils mobile device fleet. Mobile devices refers to Mobile phones, iPhones, iPads or tablets.
Why we partnered
This partnership has been formed to provide a more effective level of support for councils rapidly growing mobile device fleet .
Telstra's Enterprise Mobility partner 'MSC' are mobility specialists who live and breathe the world of mobile devices, and council is drawing on their experience and knowledge to assist in supporting our 400+ devices.
Having this partnership allows council a simple way to explore, introduce and support different mobile device technologies in the future. Expanding councils ability to adopt and embrace more robust solutions.
When does MSC start to support us?
As of Monday the 10th of April support and management of council mobile device fleet will be transitioned to our new partner MSC.
How I will request support
Phone: Requesting support with mobile devices will still be as easy as calling the Service Desk on 4980 6369. Follow the automatic prompts to talk to the I.T. team and that your call is regarding mobile support, and your call will automatically be directed to the correct support team.
Email: If you wish to email in your support request, this will be able to be done by selecting 'Mobile Device Support' from the outlook address book.
The same as emailing the IS Service Desk, a support request will automatically be lodged and you will be contacted by the relevant support team.
New Device Requests: For new mobile device requests these can still be made via request form available on our Service Desk page on the Vine.
Break Down of Support: the below table outlines who is responsible for what types of requests
| CHRC IT Team | MSC Mobility |
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