Hi all,

 

We hope you already had a chance to read our article which was posted on Vine couple of weeks ago on Multi-Factor Authentication (MFA) and why it is necessary. Now it’s time to get this implemented. You are the next group of users on the lists and required to setup MFA security on your account.



MFA registration requirements: 

  • You must perform the following steps on a council domain joined computer and access from a council corporate network - such as the main offices. 
  • You must have access to a mobile phone for SMS and/or Microsoft Authenticator App codes. 
  • (Optional) You should have access to alternative email account (eg: Outlook.com, gmail.com, etc) 

If you experience any issues during this process please email the Service Desk team by clicking on the link below:

Click here to email the Service Desk team for assistance

Alternatively, please call the Service Desk team on the number below:

07 4980 6369


 

Setting up MFA on your Account

 

WHEN: MFA will be enabled on your account on **Monday 22nd July at 10am. You will NOT be able to perform the instructions or set up MFA until IT Services enables MFA on your account at/after this specified time.


Note: If you know you will be away from a Council Office at this time and will not have access to Council network, please notify us immediately so we can pre-register the authentication details on your behalf. You will then be able to update these details at a later date if required.

 

Please remember,  if you do not notify us and MFA is enabled on your account without registering authentication details, you will not be able to access council intranet and e-mails or Office 365 via a web browser until you have access to council network and complete the MFA registration process.


As soon as MFA is enabled on your account within a couple of minutes you will be required to provide More information as shown in the web page below when trying to access a service such as the Vine or Office 365 Portal.

 


 

You must set at least 2 methods of authentication on your account.


The default method is set to Microsoft Authenticator App. To proceed with this method please click Default Method.

Once you complete registering with the Authenticator App you will then have the ability to choose from the following options: 


Should you want use a different method, please click “I want to set up a different method” as shown in the below picture, which will provide you with 2 options "Phone" & "Authenticator" app. You must choose one of these methods and register first before the optional methods become available to you.





Additional Information:

From your security info page you can verify details, change default sign in method, add additional or change existing authentication methods, etc ..

 

Thank you for taking your time to register for MFA. As you are the first group of users we will  appreciate if there is any feedback on the instructions or process.