If you have any issues with your Headset it might be worth checking these two articles before raising a service request.
Jabra Headset not Playing Sound and Displaying White Battery Symbol on Dock
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000020857
How to play the sound through your preferred headset/device
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000020458