If you are having any issues with OneDrive please look through these documents. You might find your answer in here rather then having to wait for a Service Desk Representative to help you.
OneDrive - Introduction and Training Videos
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000033540
OneDrive - naming limitations (path length)
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000033852
OneDrive - Quick Reference Guide and FAQ
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000033185
OneDrive - Finding 'Shared With Me' Files
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000036070
Onedrive - Finding Deleted Files
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000036106
OneDrive - Tablets, Mobiles and More
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000036138
OneDrive - Comparing Previous Versions
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000036081
OneDrive - Using Version History
https://servicedesk.chrc.qld.gov.au/a/solutions/articles/2000036074