If you have a user that is being "blocked" or "locked" out of their account randomly, please follow the below guide.
Step 1
Go to Active Directory and add the user to "GPO - Exclude User From New Password Policy"
Step 2
Send an email to "Supportau@rapidcircle.com" with the below details:
- User having issue
- Approximate time of lockout
Step 3
Make sure to inform the user that it may take an hour (Heartbeat) for their account to be unlocked.
Step 4
If the user is still having issues after an hour, you can reset their password within Active Directory, this will unlock the account and allow them access again.